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College

WORLDHOST PRINCIPLES OF CUSTOMER SERVICE/TOURISM

  • Start date:   August 2019
  • Level of Qualification:   Short Course

WORLDHOST PRINCIPLES OF CUSTOMER SERVICE/TOURISM

WorldHostTM Retail is the only internationally proven, individually assessed, visible mark for quality customer service in the UK. Three programmes are available nationally through the National Skills Academy for Retail's network, helping you provide consistent, world-class customer service throughout your business.

Start Date:  Various dates available. Please contact                                  business@west-lothian.ac.uk for more information
Days of Week: Thursday
Time: 9.00am-4.00pm
Duration: 1 day
Cost: £80

You can download an enrolment form here

You can read more about the enrolment process here

  • What the course includes?

    • Understand the importance of excellent customer service skills
    • Have the skills required to make communication effective
    • How to listen to customers in a way that shows they care about them and their needs
    • Have an understanding of the value of retail to the UK and their local community
    • Know the five key principle commitments that enable them to ‘go the extra mile'
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Why should I choose this course?

By being a WorldHostTM Recognised Business you can display the WorldHostTM certificate and logo in your shop and outlet windows and on your stationery and website.

  • Where it leads

    Employment

    • Enhanced employment opportunities

Interview Arrangements

There is no interview required for this course.

Fees, Finance and Funding

 

To discuss payment options for your course please call 01506 427558 or email studentadvice@west-lothian.ac.uk

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Take that next step in your career and apply for this course today. If the course is not yet open for applications, register your interest or feel free to ask any questions by clicking make an enquiry.