The Level 2 Scottish Vocational Qualification (SVQ) in Customer Service at SCQF level 5 allows candidates to demonstrate competence in job related skills in their particular area of work.
These qualifications have been designed in partnership and are jointly awarded with the Skills CFA Sector Skills Council to ensure relevance to the sector.
Start Date: Flexible
Days of Week: Flexible
Time: N/A
Duration: 39 Weeks
Cost: £575
To attain the qualification candidates must complete 7 Units in total. This comprises:
Upon successful completion, learners will gain an international recognised qualification which guarantees that they have the skills, knowledge and abilities required to carry out their role successfully.
As assessment is normally carried out in the workplace this minimises any time learners would need to be away from their work and allows candidates to generate evidence based on the actual work they are carrying out.
You will be assigned a highly experienced assessor to work with you on an individual basis. This assessor will support you build a portfolio of evidence demonstrating your knowledge and competence in this sector.
If English is not your first language, ESOL Level 5 is an entry requirement for this course.
SVQ’s in Customer Service could provide progression to:
Please contact the Workforce Development department who will assess suitability of this qualification based on job role and experience at workforcedevelopment@west-lothian.ac.uk or by calling 01506 427538
To discuss payment options for your course please call 01506 427558 or email choosecollege@west-lothian.ac.uk
Take that next step in your career and apply for this course today. If the course is not yet open for applications, feel free to ask any questions by clicking make an enquiry.